Managing services :  marketing, operations, and human resources / 
[compiled by] Christopher H. Lovelock. 
 - 2nd ed. 
 - Englewood Cliffs, N.J. :  Prentice Hall,  c1992. 
 - xvi, 472 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0135447011 
<br/><br/><label>LCCN: </label>91026857  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .M345 1992 
<br/><br/><label>Dewey Class. No.: </label>658