TY - BOOK AU - Christensen,Clayton M. TI - The innovator's dilemma: when new technologies cause great firms to fail SN - 0066620694 (pbk.) AV - HD53 .C49 2000 U1 - 658 21 PY - 2000/// CY - New York PB - HarperBusiness KW - Creative ability in business KW - Industrial management KW - Customer services KW - Success in business N1 - "Revised, updated, and with a new chapter"--Cover; Includes bibliographical references and index ER -