TY  - BOOK
AU  - Evans,James R.
AU  - Dean,James W.
TI  - Total quality: management, organization, and strategy 
SN  - 0324012764
AV  - HD62.15 .D4 2000
U1  - 658.4/013 21
PY  - 2000///
CY  - Mason, OH
PB  - South-Western College Pub.
KW  - Total quality management
N1  - Dean's name appears first on the earlier edition; Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy1514/99033201-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1514/99033201-d.html
ER  -