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	1.	Managing services : marketing, operations, and human resources / [compiled by] Christopher H. Lovelock. by Lovelock, Christopher H Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, N.J. : Prentice Hall, c1992 Availability: Items available for loan: RCU Main Campus (3)Call number: HD9980.5, ... Place hold Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill Irwin, c2009 Online access: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: RCU Main Campus (3)Call number: HD9980.5, ... Place hold Add to cart (remove)

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